1 INTRODUCTION
1.1 Zotel (“the Hotel”) is concerned about your right to privacy. Therefore, the Hotel pledges to be accountable when gathering your personal information and to protect your privacy in every possible way.
1.2 It must be borne in mind that the Hotel reserves the right to change, amend and/or vary this Privacy Policy at any time and will notify users of the same by updating the policy here and by including a "NEWLY UPDATED" label with the "PRIVACY POLICY" link on the web sites governed by this policy which will include the date of updated publication.
1.3 This Privacy notice aims to answer your questions about the sources and kinds of information the Hotel collects, how it is used, when it may be shared with others, and how we safeguard its confidentiality and security. We also provide you with ways to correct the data you provide us and the option to limit our sharing of this data with the Hotel’s authorized third parties.
2. INFORMATION COLLECTION
To ensure that we successfully process your information and to effectively manage our business, we collect and maintain personal information about you. We collect customer information from many sources for the purposes of understanding current or new demands, meeting these demands as well as to provide and personalize our services. The means of information collection, among others, are as following:
2.1 From you; when you voluntarily provide to us or to third party service provider(s) engaged by us;
2.2 From your browser; when you visit our website and your browser interacts with us;
3. PERSONAL INFORMATION
3.1 The personal information we collect about you may include but not limited to the following:
3.1.1 Name, addresses and telephone numbers
3.1.2 Email addresses, fax numbers and mobile numbers
3.1.3 Credit / Charge card number(s), including associated billing address(es) and expiration date(s)
3.1.4 nationality and country of residence
3.1.5 Personal information provided via survey, contest, competition or other marketing research efforts
3.1.6 Personal information provided to customer-service representatives to research and resolve issues or questions or lodging complain
3.1.7 Company name, company address, business nature, business industry, company email
3.2 Generally, we use your information for administrative purpose e.g. processing, confirming, fulfilling and completing your transactions and requests for our services. In addition to this, your information will be used for the purposes of accounting (billing and auditing), safety, security, statistical and marketing analysis, information systems management, system testing, maintenance and development, operational, support, customer surveys, customer relations and to improve and help us in any future dealings with you, for example by identifying your requirements and preferences.
3.3 Whenever required by law, we will disclose your information to the government bodies or authorities or third parties pursuant to a subpoena or other legal process accordingly. Further, we may also use or disclose your information as permitted by law to protect the rights or property of the Hotel, our customers, our website, or its users. We may also disclose your information, whether in part or in full, to our contracted or authorized companies such as our data processors or strategic business partner to make available promotions, offers, products or services, which may not belong to us. However, to ensure that you will not receive unwanted communications, only information with regards to promotions, offers, products or services that you selected or marked as interested through our member profile will be shared with the respective business partners, service providers or third parties.
3.4 In the circumstances set out in this policy where the Hotel passes your information to a third party, we will ensure that the security measures that such party has in place in relation to the processing of your data are at least as stringent as those employed by the Hotel if not better. This does not apply where we are required by law to pass your information to a third party.
3.5 In the event we go through a business transition, such as sale of part or all of our assets, merger or acquisition, your information will likely form part of this transition and be transferred.
4. SHARING OF INFORMATION COLLECTED
4.1 Personal information we collect from you may be disclosed to:
4.1.1 our bank for authorization of transaction and for payment
4.1.2 authorized government bodies if legally required to do by an order of court of competent jurisdiction
4.1.3 Facilities and infrastructure providers (E.g. Hosting companies, online payment gateway companies, data centres & etc.) and this information may be released to them on our sole and absolute discretion as we are using their services.
4.1.4 Other online service providers (E.g. Email delivery certification companies, online security companies, Google Analytics & etc.) and this information may be released to them on our sole and absolute discretion as we are using their services.
4.2 The Hotel does not sell or rent any personal information you provide on our web site to any other parties.
5. CORRECTION AND UPDATING
There may exist links from the Hotel web site to other sites. Please be aware that the Hotel are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy statements of each site that collects information from you. The Hotel's privacy policy applies solely to information collected by the Hotel on this web site.
6. NEWSLETTER
6.1 By joining the the Hotel email update service, you expressed your irrevocably consent for us to contact you via email to inform you of our latest updates, products and services. If you do not wish to remain a subscriber, you are able to remove your details from the subscriptions list via our website or email Unsubscribe Link.
6.2 From time-to-time the Hotel may provide you the opportunity to participate in surveys or contests on our site. If you participate, we will request certain personally identifiable information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (e.g. name and address,contact number).
6.3 ; We use this information to update contest participants, notify contest winners, and award prizes and improve the site experience for our Customers where information would be collected in anonymous survey basis.
6.4 We often use a third party service provider to conduct these surveys or contests; these companies are prohibited from using our users’ personally identifiable information for any other purpose. We will not share the personally identifiable information you provide through a contest or survey with other third parties unless we give you prior notice and choice.
7. COOKIES
7.1 Cookie is a piece of data stored on the user's hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site.
7.2 This enables our system to recognize your browser and remember your names and billing information so that you won't have to retype it. The address and information is saved to your hard drive by the the Hotel web server. This information can only be accessed by the the Hotel web server; Internet users and other companies cannot access this information. A session ID cookie expires when you close you browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file.
7.3 For security reasons, your credit card number is not saved. You must type the credit card number each time you make a purchase.
7.4 We also utilize cookies to track the effectiveness of online advertising. This information is treated confidentially and will not be shared with anyone outside of the Hotel. The Hotel will only use this information to make informed decisions with regard to the purchase of online advertising.
8. SITE TRACKING
We use tracking software to monitor customer traffic patterns and site usage to help us develop the design and layout of the site to better meet the needs of visitors to the Hotel. This software does not enable us to capture any personally identifying information.
9. USE OF PIXELS
In order to understand how our customers interact with the emails and the content that we send, we use pixels in the email in order to understand who has opened the message. In order to provide our content in the most interesting way, we may also use pixels to learn whether you can receive emails in text or html form.
10. LOG FILES
We use IP addresses to analyze trends, administer the site, track user's movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
11. IRREVOCABLY CONSENT
In using the the Hotel web site, you irrevocably consent to the collection and use of this information by the Hotel in the ways described above (which may change from time to time) unless and until you inform us to the contrary by following the instructions contained in our website.
12. CONTACT INFORMATION
If you still have questions about our privacy policy, please visit Frequently Asked Questions on our web site. We request your name, phone number, email address and comments so that we may respond to your concerns effectively and work to improve our service.
13. DATA SECURITY
The Hotel shall take reasonable steps to protect the information from loss, misuse and unauthorized access, disclosure, alteration and destruction. The Hotel has put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information from loss, misuse, unauthorized access or disclosures, alteration or destruction. The Hotel cannot guarantee the security of information on or transmitted via the internet.
14. DATA INTEGRITY
The Hotel shall only process Personal Information in a way that is compatible with and relevant for the purpose for which it was collected or authorized by the individual. To the extent necessary for those purposes, The Hotel shall take reasonable steps to ensure that individual information is accurate, complete, current and reliable for its intended use.
15. ACCESS/UPDATING
The Hotel shall allow an individual access to their Personal Information and allow the individual to correct, amend or delete inaccurate information OR to Update their profile while accessing our system.
16. NON RESPONSIBILITY
The Hotel shall not be held responsible, accountable nor answerable in what ever manner to the user who collected data from its subscribers accessing our system or any data that has been shared/released by the user or subscriber to any social networking sites whilst accessing our system.
Revision Date: 11 November 2011
