How do I book a room? At the booking menu, select your intended check-in & checkout date, room quantity and numbers of adult and child guests. Then click on ‘Check Availability’ button to start search for room availability and rate for your intended date.
Select your room type by click on the ‘Book Now’ button on the selected room row. The price shown is total room price. To see the pricing breakdown, move your mouse over to the price. Enter your details required and should you need any additional request, just select it from the list or enter at the box provided. Tick on the Terms & Condition tick box to proceed. Check thru all your booking at the reservation summary. Once done, select your mode of payment and click ‘Pay Now’. Please be informed that the payment service for this hotel is provided by 3^rd parties payment gateway vendor, iPay88 (http://www.ipay88.com). Once your room is booked, you will receive an email confirmation from the hotel. Print it out and bring this room confirmation to check in. Can I book online and pay upon check in? No. When you booked online, you have to pay immediately. This is because our online rooms are very limited and the pricing is a discounted pricing. Paying immediately after booking will also secure your room booking.

What type of payment received? We able to receive booking payment via major credit cards (Visa & Mastercard) & local bank transfers.

Is my online payment safe? Of course. Our online payment service is provided by one of Malaysia best online payment gateway, iPay88 (http://www.ipay88.com).

Does my booking confirmed? Yes, provided you have made the payment after your book online. Once you have made payment, you will be receiving and email on the room confirmation. 

How do I cancel my booking? In order to cancel your online booking, you have to call our hotel at +60.82.285500. Please provide your name or booking number to facilitate the cancelation process. There is no refund for all online room cancellation.

Do I get refund if I no show?
No. We will not refund you if you no show. 

Does my information safe? You can rest assure that your information is safe with us. We will not sell or distribute your information to any 3rd parties without your consent.

How do I get frequent updates from this hotel? Our hotel will provide our very best customer service to everyone. Should you like our hotel, please enter your name and email address at the `Newsletter Subscription` box. We will be sending you exclusive great offers, promotions and updates on our hotel.

1. "RM" denotes Ringgit Malaysia.
2. "Room" means the whole accommodation per room type.
3. Rates offered are strictly for internet booking only.
4. Rates quoted are Nett, inclusive of 5 % government tax.
5. Rates are based on the current government taxation policy. In the event of any changes, The Hotel reserves the right to amend the room rates accordingly to reflect the new tax rate gazette by the Malaysian Government.
6. Rates quoted are for each room type only, with a maximum occupancy of two adults per room types.
7. The above rates quoted are EXCLUDED with breakfast.
8. Normal rates are applicable during eves of public holidays.
9. Official check in time is 2.00 pm on the day of arrival and check out time is 12.00 noon on the day of departure. Extension of late check out is subject to room availability.
10. While The Hotel will try to ensure that the information provided in the web site is correct and accurate, it is however not responsible for any unintentional mistakes or errors made in it.
11. The internet reservation will be considered null and void if the information provided by the guest is incorrect. The Hotel reserves the right not to accept the reservation in any event that the reservation made is deemed fraudulent in nature.
12. All rates are accorded at the discretion of The Hotel and are subject to change without advance notice.
13. All rates must be paid in full when a booking is made. In the event the rate has not been paid in full for any reason whatsoever, we reserve the right to cancel the booking.
14. There will be NO REFUNDS for all internet bookings and reservations.
15. You will hereby acknowledge and agree that your personal data has been given to us for the purposes of securing room bookings, and providing you with confirmation of the said booking, accounting and billing, checking credit or other payment cards, credit card payments, administrative and legal purposes (if any), statistical analysis and helping us in any future dealings with you. For these purposes, by entering into these accommodation reservations with us, you authorize us to retain and use your personal data within our own offices, authorized agents, government agencies, third party associates and other hoteliers.
16. You are solely responsible for obtaining all your valid travel and health documents to and from Malaysia. The Hotel will not be responsible in any way if you are unable to come to stay with us as a result of non compliance of your travel arrangements with the relevant immigration or health authorities.
17. All Malaysian citizens are required to produce their identity cards (IC) or valid passports upon check in. All foreigners (non-Malaysian citizens) must produce their valid international passports upon check in.

18. Reservation and Date Change Policy

    *A non refundable administrative fee of Thirty ringgit (RM 30.00) per room per night will be imposed for any changes in the reservation bookings.

    * All Reservation changes (including upgrades) are subject to room availability.

    * Reservation changes are not allowed within 48 hours of check in date.

    * All reservation changes are only valid within 30 days of the original reservation date. Any changes beyond the 30 days expiry date are deemed to be cancelled.

19. Any rights to damages arising from complaints shall be extinguished if an action is not brought against us within one (1) month from the date of departure from The Hotel.
20. Management reserves the right to cancel or change the conditions related to the acceptance of reservations, as well as the prices published on the website without prior notice.
21. For enquires please email: reservation@zotel.net.

1   INTRODUCTION

1.1  Zotel (“the Hotel”) is concerned about your right to privacy. Therefore, the Hotel pledges to be accountable when gathering your personal information and to protect your privacy in every possible way.

1.2   It must be borne in mind that the Hotel reserves the right to change, amend and/or vary this Privacy Policy at any time and will notify users of the same by updating the policy here and by including a "NEWLY UPDATED" label with the "PRIVACY POLICY" link on the web sites governed by this policy which will include the date of updated publication.

1.3   This Privacy notice aims to answer your questions about the sources and kinds of information the Hotel collects, how it is used, when it may be shared with others, and how we safeguard its confidentiality and security. We also provide you with ways to correct the data you provide us and the option to limit our sharing of this data with the Hotel’s authorized third parties.

2.   INFORMATION COLLECTION

To ensure that we successfully process your information and to effectively manage our business, we collect and maintain personal information about you. We collect customer information from many sources for the purposes of understanding current or new demands, meeting these demands as well as to provide and personalize our services. The means of information collection, among others, are as following: 

2.1     From you; when you voluntarily provide to us or to third party service provider(s) engaged by us;

2.2     From your browser; when you visit our website and your browser interacts with us;

3.       PERSONAL INFORMATION

3.1     The personal information we collect about you may include but not limited to the following:

3.1.1   Name, addresses and telephone numbers

3.1.2  Email addresses, fax numbers and mobile numbers

3.1.3   Credit / Charge card number(s), including associated billing address(es) and expiration date(s)

3.1.4   nationality and country of residence

3.1.5   Personal information provided via survey, contest, competition or other marketing research efforts

3.1.6   Personal information provided to customer-service representatives to research and resolve issues or questions or lodging complain

3.1.7   Company name, company address, business nature, business industry, company email

3.2  Generally, we use your information for administrative purpose e.g. processing, confirming, fulfilling and completing your transactions and requests for our services. In addition to this, your information will be used for the purposes of accounting (billing and auditing), safety, security, statistical and marketing analysis, information systems management, system testing, maintenance and development, operational, support, customer surveys, customer relations and to improve and help us in any future dealings with you, for example by identifying your requirements and preferences.

3.3   Whenever required by law, we will disclose your information to the government bodies or authorities or third parties pursuant to a subpoena or other legal process accordingly. Further, we may also use or disclose your information as permitted by law to protect the rights or property of the Hotel, our customers, our website, or its users. We may also disclose your information, whether in part or in full, to our contracted or authorized companies such as our data processors or strategic business partner to make available promotions, offers, products or services, which may not belong to us. However, to ensure that you will not receive unwanted communications, only information with regards to promotions, offers, products or services that you selected or marked as interested through our member profile will be shared with the respective business partners, service providers or third parties.

3.4   In the circumstances set out in this policy where the Hotel passes your information to a third party, we will ensure that the security measures that such party has in place in relation to the processing of your data are at least as stringent as those employed by the Hotel if not better. This does not apply where we are required by law to pass your information to a third party.

3.5   In the event we go through a business transition, such as sale of part or all of our assets, merger or acquisition, your information will likely form part of this transition and be transferred.

4.   SHARING OF INFORMATION COLLECTED

4.1   Personal information we collect from you may be disclosed to:

4.1.1   our bank for authorization of transaction and for payment

4.1.2   authorized government bodies if legally required to do by an order of court of competent jurisdiction

4.1.3   Facilities and infrastructure providers (E.g. Hosting companies, online payment gateway companies, data centres & etc.) and this information may be released to them on our sole and absolute discretion as we are using their services.

4.1.4 Other online service providers (E.g. Email delivery certification companies, online security companies, Google Analytics & etc.) and this information may be released to them on our sole and absolute discretion as we are using their services.

4.2   The Hotel does not sell or rent any personal information you provide on our web site to any other parties.

5.  CORRECTION AND UPDATING

There may exist links from the Hotel web site to other sites. Please be aware that the Hotel are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy statements of each site that collects information from you. The Hotel's privacy policy applies solely to information collected by the Hotel on this web site.

6.   NEWSLETTER

6.1   By joining the the Hotel email update service, you expressed your irrevocably consent for us to contact you via email to inform you of our latest updates, products and services. If you do not wish to remain a subscriber, you are able to remove your details from the subscriptions list via our website or email Unsubscribe Link.

6.2   From time-to-time the Hotel may provide you the opportunity to participate in surveys or contests on our site. If you participate, we will request certain personally identifiable information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (e.g. name and address,contact number).

6.3  ; We use this information to update contest participants, notify contest winners, and award prizes and improve the site experience for our Customers where information would be collected in anonymous survey basis.

6.4   We often use a third party service provider to conduct these surveys or contests; these companies are prohibited from using our users’ personally identifiable information for any other purpose. We will not share the personally identifiable information you provide through a contest or survey with other third parties unless we give you prior notice and choice.

7.   COOKIES

7.1   Cookie is a piece of data stored on the user's hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site.

7.2   This enables our system to recognize your browser and remember your names and billing information so that you won't have to retype it. The address and information is saved to your hard drive by the the Hotel web server. This information can only be accessed by the the Hotel web server; Internet users and other companies cannot access this information. A session ID cookie expires when you close you browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file.

7.3   For security reasons, your credit card number is not saved. You must type the credit card number each time you make a purchase.

7.4   We also utilize cookies to track the effectiveness of online advertising. This information is treated confidentially and will not be shared with anyone outside of the Hotel. The Hotel will only use this information to make informed decisions with regard to the purchase of online advertising.

8.   SITE TRACKING

We use tracking software to monitor customer traffic patterns and site usage to help us develop the design and layout of the site to better meet the needs of visitors to the Hotel. This software does not enable us to capture any personally identifying information.

9.   USE OF PIXELS

In order to understand how our customers interact with the emails and the content that we send, we use pixels in the email in order to understand who has opened the message. In order to provide our content in the most interesting way, we may also use pixels to learn whether you can receive emails in text or html form.

10.  LOG FILES

We use IP addresses to analyze trends, administer the site, track user's movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

11.   IRREVOCABLY CONSENT

In using the the Hotel web site, you irrevocably consent to the collection and use of this information by the Hotel in the ways described above (which may change from time to time) unless and until you inform us to the contrary by following the instructions contained in our website.

12.   CONTACT INFORMATION

If you still have questions about our privacy policy, please visit Frequently Asked Questions on our web site. We request your name, phone number, email address and comments so that we may respond to your concerns effectively and work to improve our service.

13.   DATA SECURITY

The Hotel shall take reasonable steps to protect the information from loss, misuse and unauthorized access, disclosure, alteration and destruction. The Hotel has put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information from loss, misuse, unauthorized access or disclosures, alteration or destruction. The Hotel cannot guarantee the security of information on or transmitted via the internet.

14.  DATA INTEGRITY

The Hotel shall only process Personal Information in a way that is compatible with and relevant for the purpose for which it was collected or authorized by the individual. To the extent necessary for those purposes, The Hotel shall take reasonable steps to ensure that individual information is accurate, complete, current and reliable for its intended use.

15.   ACCESS/UPDATING

The Hotel shall allow an individual access to their Personal Information and allow the individual to correct, amend or delete inaccurate information OR to Update their profile while accessing our system.

16.   NON RESPONSIBILITY

The Hotel shall not be held responsible, accountable nor answerable in what ever manner to the user who collected data from its subscribers accessing our system or any data that has been shared/released by the user or subscriber to any social networking sites whilst accessing our system.

Revision Date: 11 November 2011